Last Updated: 1 May 2019
1. Your Agreement
DataPro Private Limited ('DataPro', 'we', 'us', 'our') is a company incorporated in the Republic of
Singapore. This document represents a legal document that sets out the basis and terms upon which
DataPro provides use of the mobile wi-fi device and data services operated by DataPro under the
“Hotspot” brand (or such other brand name) that is offered to incoming travelers to Singapore via
Changi Airport (“Hotspot Services”) and/or such other product and services provided by DataPro, our
partners and affiliates and our third party services providers (”Other Services”).
Please read these terms of use (“Terms of Use”) carefully before proceeding with the DataPro
website (“Website”), mobile phone application (“App”) or Self-Service Ticket Kiosk (“Kiosk”) and/or
use the Hotspot Services and/or Other Services.
This Terms of Use, along with our Privacy Policy at https://www.hotspot.travel/privacy-policy and
other guidelines highlighted to you (collectively “Legal Terms”), constitute the entire and only
agreement between you and DataPro, and supersedes all other agreements, representations,
warranties and understandings with respect to the Website, App, Kiosk, the Hotspot Services, Other
Services and the other matters contained herein.
By using the Website, App or the Kiosk or the Hotspot Services or Other Services, you agree to fully
comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept
our Legal Terms, do not access and use the Website, App or Kiosk (as the case may be). If you have
already accessed the Website, App or Kiosk (as the case may be) and do not accept our Legal Terms,
you should immediately discontinue use of the Website, App and Kiosk (as the case may be).
2. Definitions
Capitalized terms, unless otherwise defined, have the meaning specified below:-
"Affiliate" means any related or associate company of DataPro including their successors, assigns,
employees and agents.
"Charges" means all activation, connection, subscription, usage, and administrative charges and
other fees to be paid by you for or relating to the Hotspot Services or Other Services. The Charges
will be in accordance with the rates as contained in the Website, App and the Kiosk.
“Hotspot Device” means the SIM card, mobile wi-fi device and/or equipment which we provide to
enable you to access the Hotspot Services and Other Services.
"IMDA" means the Info-communications Media Development Authority of Singapore, its successors
and assigns.
"Network" means all networks owned, maintained or operated by, and/or leased or licensed to a
telecommunication service provider through which we provide the Hotspot Service and Other
Services.
"Regulatory Authority" means IMDA, its successors and/or assigns.
"SIM" means the Subscriber Identification Module.
"Taxes" means any and all taxes, goods and services tax, duties, levies and other similar charges
imposed under any laws of the Republic of Singapore in respect of the provision of the Hotspot
Service and Other Services or on any Charges or payment due from or payable by you to us.
"Unauthorised Acts" means any tampering, modification, removal, destruction and/or damage of or
to the Network, unauthorised connection to the Network, including without limitation, such
connections that cause interruption, disruption, congestion in and to the Network or any third
party's networks or systems, or use of the Network for a purpose other than that of the reception of
the Hotspot Service and Other Services according to the Legal Terms.
“Website” means the website www.hotspot.travel or any other website set up by us to enable you
to register and access the Hotspot Services and Other Services.
"you" or "your" when used in this Terms of Use includes (1) any person who accesses the
Website/Kiosk and (2) persons for whom you make a registration and/or purchase of the Hotspot
Services and/or Other Services (including his or his successors and permitted assigns) and anyone
appearing to us to be acting with that person's authority or permission.
3. The Hotspot Service and the Other Services
3.1 Subject to this Terms of Use, DataPro may either offer to provide the Hotspot Services and Other Services by itself or on behalf of our partners and affiliates and third party services providers as described on the Website, App and the Kiosk. The Hotspot Services and Other Services that have been selected by you on the Website or Kiosk are solely for your own use, and not for the use or benefit of any third party.
3.2 DataPro may change, suspend or discontinue the Hotspot Services or any of the Other Services at any time, including the availability of any feature or content. DataPro may also impose limits or conditions on the Hotspot Services and Other Services or restrict your access to any part or all of the Hotspot Services or Other Services (as the case may be) without notice or liability.
3.3 DataPro reserves the right to change any and all the features of the Hotspot Service or Other Services, at any time without notice.
3.4 DataPro does not guarantee that the Hotspot Services or Other Services will always be available or uninterrupted. DataPro will not be liable to you if for any reason the Hotspot Services or Other Services are unavailable at any time or for any period.
3.5 You can subscribe for the Hotspot Services or Other Services if you are at least 18 years old with a valid passport and valid boarding pass with Singapore Airlines or any other airlines as listed on the Website, App and Kiosk to enter the Republic of Singapore. We may refuse to provide the Hotspot Services and any Other Services at our discretion.
3.6 You are responsible for making all arrangements necessary for you to have access to the Hotspot Services or Other Services. You are also responsible for ensuring that all persons who access the Hotspot Services or Other Services registered in your name are aware of this Terms of Use and other applicable terms and conditions for the Hotspot Services or Other Services, and that they comply with them.
4. Registration, Activation and Security
4.1 You are to register to access the Hotspot Services and Other Services and to select a data plan from DataPro for the Hotspot Services and Other Services via one of the Kiosk located within Changi Airport or other designated locations. You will need to follow the registration process as reflected in the Kiosk. That will include the scanning of your passport as required by the Local Regulatory Authority.
4.2 Upon completion of the registration process you will proceed to collect your Hotspot Device from our representative located within Changi Airport or other designated locations and present your receipt as proof of booking and/or such information or document as may be required by our representative, including your passport. If you fail to collect the Hotspot Device within the booking period for any paid data plan, no refunds will be granted.
4.3 You may reserve the Hotspot Device prior to your flight on the Website by providing your Booking Reference Number. You may then proceed to register at the Kiosk and pick up your Hotspot Device upon arrival at Changi Airport.
4.4 During the registration process you shall provide accurate, complete and updated registration information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your access to the Hotspot Services and Other Services.
By registering, you are certifying that you are the actual owner of the passport submitted to us.
4.5 DataPro reserves the right to refuse registration or access to the Hotspot Services and Other Services at its sole discretion.
4.6 After picking up the Hotspot Device you are required to download the Hotspot App to activate your WiFi connection.
4.7 You may also use the App and Kiosk to purchase any data plans under the Hotspot Service or to register for any of Other Services.
5. Passports, Visas & Insurance
5.1 It is your responsibility, regardless of nationality and destination, to check with the relevant authorities of your home country for current rules on disclosure of passport details to third parties.
6. Paying for the Hotspot Service and the Other Services
6.1 All purchases made on the App and Kiosk are final and non-refundable. In the event of a cancelation or request for modification of the Hotspot Service and Other Services purchased, DataPro is not obliged to honor such requests and the entire amount paid by you may be forfeited.
6.2 Refunds, if any, are provided at the sole discretion of DataPro.
6.3 Once you are registered and subscribed for any part of the chargeable Hotspot Services or Other Services, you must pay for the said chargeable Hotspot Services or Other Services upon registration or extension thereto, even if they are used by someone else (whether with or without your consent or your knowledge).
6.4 If you use any services provided by third parties where we are billing on their behalf, you are liable to make payment as required by the particular third party service provider.
6.5 We will only charge you for the chargeable plans under the Hotspot Services and Other Services you registered and subscribed for.
6.6 You may pay through your credit/debit card or in some other payment system or method we may agree to. However, you are responsible to ensure that you have available balance or credit in your account to honour the payment.
6.7 No cash payment is allowed for the Hotspot Service or the Other Services and our representatives are not authorised to receive any money from customers for the Hotspot Services or any of the Other Services.
6.8 Unless we state otherwise, all Charges are payable in Singapore Dollars.
6.9 Unless there has been fraud or manifest error on our part each receipt issued by us is conclusive evidence against you of the accuracy and completeness stated in it.
6.10 You are responsible for all Taxes (including GST).
7. Additional or Modification of Charges
7.1 DataPro reserves the right to require payment of fees or charges for the Hotspot Service and Other Services. You shall pay all applicable fees or charges, as described on the Website, App or Kiosk in connection with such services selected by you.
7.2 DataPro reserves the right to change its price list for fees or charges at any time, upon notice to you on the Website, App and the Kiosk. Your use, or continued use, of the Hotspot and Other Services following such notification constitutes your acceptance of any new or revised fees or charges.
8. Deposit
8.1 You will be required to place a deposit with us as security for your performance of your obligations to us, including the return of the Hotspot Devices. We may also require the amount of the deposit to be increased, before we provide or continue to provide the Hotspot Service or any of the Other Services to you. This deposit is separate from your payment of the Charges and you may not require us to offset it against your outstanding Charges. However, we may apply some or all the deposit to offset any outstanding amounts you owe us.
8.2 If there is any amount of your deposit remaining when your access to the Hotspot Service or Other Services expires or is terminated and all other amounts payable by you have been paid, we will refund the balance to you without Interest.
9. Conclusiveness of Records
9.1 In the absence of fraud or manifest error, all our records relating to the Hotspot Service and Other Services are conclusive evidence of their accuracy and completeness.
10. Terms of the Hotspot Devices
10.1 DataPro grants you a non-exclusive, non-transferable, revocable license to access and use our Hotspot Devices for access to the Hotspot Service and the Other Services strictly in accordance with the Terms of Use.
10.2 You shall ensure the safety of the Hotspot Device while it is still registered in your name.
10.3 You shall be liable to DataPro for any loss or damage to the Hotspot Device.
11. Change of Terms of Use
11.1 Any decision to be made by us or actions that we may take in relation to the Hotspot Service and Other Services may be made at our sole discretion
11.2 We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on the Website, App and the Kiosk, and you should review all Legal Terms prior to using the Website, App or the Kiosk to register for access to the Hotspot Service and the Other Services. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.
11.3 Your continued use of the Website, App or Kiosk (as the case may be) or the Hotspot Services and/or Other Services after any such changes or modifications constitutes your acceptance of the revised Terms of Use. If you do not agree to abide by the revised Terms of Use, do not use or access or continue to use or access the Website/App/Kiosk and/or the Hotspot Services and/or Other Services.
11.4 In addition, when using the Hotspot Services and/or the Other Services, you shall be subject to any additional terms applicable to such Hotspot Services and/or Other Services (as the case may be) as posted on the Website, App and the Kiosk. All such terms are hereby expressly incorporated by reference in this Terms of Use.
12. Users Representations, Warranties and Undertakings
12.1 You represent, warrant and undertake to DataPro that you will not use the Hotspot Services or Other Services in a manner that: (a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or (b) Violates any law, statute, ordinance or regulation; or (c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of DataPro; or (e) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or programme.
12.2 DataPro reserves the right to restrict or bar your access to the Hotspot Services or Other Services for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such use or if DataPro is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.
12.3 You acknowledge and agree that you shall be solely responsible for your own use of the Hotspot Services or Other Services.
12.4 You are responsible for all of your activity in connection with using the Hotspot Services and Other Services. You further represent, warrant and undertake to DataPro that you shall not: (a) Conduct any fraudulent, abusive, or otherwise illegal activities which may be grounds for termination of your right to access or use the Hotspot Services and/or Other Services; or (b) Violate the security of any Network, any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or (c) Decompile, reverse engineer, or otherwise attempt to obtain the source code of Hotspot Device.
13. Legal Compliance
13.1 You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the Website, the Kiosk and the Hotspot Service and Other Services.
13.2 DataPro reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to canceling your access to the Hotspot Services and Other Services, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.
14. Cancelation of Hotspot Services and/or Other Services
14.1 You may cancel your access to the Hotspot Services and/or Other Services by returning the Hotspot Device to our representative located at Changi Airport.
15. Termination by DataPro
15.1 This Terms of Use shall remain in full force and effect while you use the Hotspot Service and the Other Services. DataPro may terminate or suspend your access to the Hotspot Service or the Other Services at any time, for any reason, and without notice or liability.
15.2 DataPro may also terminate or suspend access to any and all of the Hotspot Service or the Other Services immediately, without prior notice or liability, if you breach any of the terms or conditions of this Terms of Use, including but not limited to:-
a) you provided incorrect, false or incomplete information to us;
b) compliance with the requirements of the relevant Regulatory Authority or any other authority;
c) we believe that you are likely to create imminent harm (such as interruption, disruption, congestion or any Unauthorised Act) to the Network or any third party's networks or systems or our provision of the Hotspot Service or the Other Services, or to defraud us, or are likely to create imminent harm or harass or are abusive to our personnel.
15.3 In the event where it has come to DataPro’s attention that the Hotspot Device is used in a manner that violates this Terms of Use or in a manner otherwise not intended by DataPro, DataPro reserves the right to the following: (a) Termination of your access to the Hotspot Service and Other Services with immediate effect; or (b) Refusal of the provision of the Hotspot Service and the Other Services to you; or (c) Any other measures as deemed appropriate by DataPro at its sole discretion in each case without compensation to you, and without prejudice to our rights to damages for any breach by you of the Legal Terms
15.4 In the event of suspension or termination, you may immediately contact our customer service, either by live chat or email to us at support@hotspot.travel or visiting any of our counters at Changi Airport to tell us why such suspension or termination should not occur. We will consider each case and where we deem appropriate, will not proceed with the suspension or termination of such account or take any other appropriate action where necessary.
15.5 The termination or expiry of the access granted to you to access the Hotspot Service or the Other Services will not affect any accrued rights and remedies of either party against the other party.
15.6 DataPro shall not be liable for any damages, losses, costs or expenses of any nature suffered by you or third party resulting in whole or in part from the exercise of our rights under this Agreement. By using the Hotspot Service and the Other Services, you agree to waive and hold us and our partners, affiliates and third party service provider harmless from any claims relating to any action taken by us.
16. Effects of Termination
16.1 Upon termination of your access to the Hotspot and Other Services, your right to use the Hotspot Service and Other Services will cease immediately. All provisions of this Terms of Use which, by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.
16.2 If your access to the Hotspot Service and Other Services expires or is terminated for any reason whatsoever, DataPro reserves the right to cancel any outstanding access to the Hotspot Service or Other Services you may have registered and/or purchased prior to said termination, without refund or liability to you.
17. Your Responsibilities
17.1 Unless we agree otherwise, you are responsible for obtaining and maintaining, at your own
costs, all devices necessary for the access and use of the Hotspot Service and the Other Services
17.2 We or our partner, affiliate or third party service provider may provide, sell, lease, rent or maintain the devices to or for you under a separate agreement. This is subject to stock availability.
17.3 For the avoidance of doubt, unless we otherwise agree in writing, we are not responsible for any device not provided by, purchased, leased or rented from us, including for any loss or damage caused by the use of such device.
17.4 You are solely responsible for all content, products and services you may access, use or acquire using the Hotspot Service or the Other Services and we are not liable for any such content, products or services. You are solely responsible for all content, products or services that you transmit or make available via the Hotspot Service or the Other Services.
17.5 It is your responsibility to :-
(a) provide accurate and complete information to us, and inform us immediately if there are any changes to the information you gave us;
(b) pay all Charges even where there is any suspension, interruption or loss of the services provided;
(c) comply with all applicable laws, rules and regulations, and any requirements or restrictions which we or our partners and affiliates and our third party service providers may impose on the use of the Hotspot Services or the Other Services;
(d) comply with all instructions, notices or directions issued by us;
(e) take all reasonable steps to prevent fraudulent, improper or illegal use of the Hotspot Services and Other Services; and
(f) abide by all copyright notices, trademark rules, information, and restrictions contained in the Website and the Kiosk.
17.6 You shall be responsible for the use of the Hotspot Service and the Other Services you subscribe for. This would include not using or allowing the Hotspot Services and the Other Services you subscribe for to be used in any unlawful way or in a way that could give rise to civil or criminal liability, including:-